Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Don’t let poor unsubscribe UX drive spam complaints. Here’s how to protect your sender reputation — and retain trust.

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

The Gist. Rethink team structure. CMOs should assess skills and workflows to match shifting business goals like retention and margin protection. Cut low-yield spend.

Personalization builds loyalty. Shallow segmentation isn’t enough. Customers expect relevant experiences that reflect who they are and how they interact with your brand. AI improves retention ...

The Gist AI agent integration. Intuit embeds AI agents into QuickBooks to automate workflows. Human-AI collaboration. Businesses can access both AI-driven insights and expert support. Operational ...