Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

As an act, listening communicates respect and partnership. It signals that you value input, care about concerns, and are committed to collaboration. If you’re genuine, these signals set the tone for a ...

An automotive expert has urged drivers to never say three phrases when getting their car fixed to prevent frustrated ...

MILLIONS of homeowners could face higher mortgage costs this year as rates continue to creep up. Virgin Money hiked the cost ...

The customer mailed Stern a check for $7,560 as payment, then — just days before she was scheduled to pick the cupcakes up — ...

The most successful companies treat customer retention as a proactive mission rather than a reactive scramble.

By contrast, Kentucky does not have a broad, statewide rule against heat disconnections during cold weather, but there are a ...

HOUSTON — People have received texts saying their past due balance on their accounts needs to be settled. The message contains a link that claims to direct the recipient to pay. In September ...

Dubai, UAE – Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that its Sophos Managed Detection and Response (MDR) service has reached a major ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

With the turn of the new year, McDonald’s is making a play for your wallet as well as your appetite, a positive for both, but maybe not for your health. Starting on January 7, 2025, just after ...

The island’s only independent airline has conducted an investigation into how it handles customer concerns after travel disruption during the festive season. BermudAir launched the inquiry after ...