In addition, T-Mobile is offering up to 30% off Samsung TVs, home audio, appliances, etc., which is a deal that can be ...

Mobile apps that offer more accessible customer support options, such as in-app chat support or the ability to contact support directly from the app, can greatly improve retention and overall ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.

If you’re not a T-Mobile customer but want to get these Magenta Status perks, shop eligible plans here.

Switch to T-Mobile and take advantage of the new Family Freedom deal today. Get four iPhones free and up to $3,200 off your old phones.

T-Mobile said on Thursday that a hacker had collected data, including names, birth dates and phone numbers, from 37 million customer accounts, the company’s second major breach in less than two ...

New business is critical to growth, but there are no guarantees that a first-time customer will become a lifetime customer.

T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

Here's everything you need to know about T-Mobile Magenta Status, including the programs perks, deals, and discounts for T-Moblie customers.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.