For years, disabled passengers have complained about Amtrak and its poor service -- that it's too hard for them to ride the train. A new federal report looks at its efforts to get better.

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

WASHINGTON — Amtrak lacks an overall strategy to improve service to passengers with disabilities, leading to disjointed ...

“It’s very satisfying. At the end of the day, options are good. Whether it’s grocery stores or auto repair shops.