The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

Millions of commuters monitor delays, detours, and changes in the transit system. A big one is on the way. The Metrocard is being phased out, and ONMY is the way to tap ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology. According to the ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

The MTA has postponed a subway fare hike, focusing instead on transitioning to the OMNY system, with MetroCard sales to end ...