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British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues. Written by Dennis Howlett, Contributor March 31, 2012 at 10:21 p.m. PT ...

British Airways, the UK’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment.

British Airways customer failures part 1: broken processes Written by Dennis Howlett, Contributor March 31, 2012 at 3:26 p.m. PT This is part one of a three parter.

HUNDREDS of customers are experiencing problems with the British Airways website. Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the ...

British Airways passengers were served Kentucky Fried Chicken on a flight back to the UK from the Caribbean after problems with the catering service. The flight took off from Turks and Caicos and ...

By the end of the first quarter of 2025, British Airways will be pulling Bahrain and Kuwait from its schedule as it deals with Rolls Royce Trent 1000 engine issues on its Boeing 787 fleet.

Some British Airways flights were delayed by a technical issue on Thursday, the airline said, in the latest setback for the British flag-carrier. LONDON, Nov 21 (Reuters) - Some British Airways ...