Social services agencies provide critical support to children, families and individuals. Many of these services have become even more important since the start of the COVID-19 pandemic. Yet many agencies manage their cases using outdated systems, including ...

At the beginning of the pandemic, many government organizations rapidly transformed their operations to assist individuals and families in need. While these efforts addressed immediate needs, they also demonstrated how a phased approach will be critical to ...

Last summer, Ross police responded to a call involving a 41-year-old male with a history of substance abuse who was suicidal after the death of his significant other. Accompanying the officers was a staff member who had joined the department just 11 days ...