Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...
At the software giant's annual management summit in San Diego, Bob Muglia, senior vice president of Server and Tools Business, announced as expected that the System Center Configuration Manager 2007, ...
The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...
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