We all know the importance delivering great service to our customers, no matter what kind of business we’re in. In fact, 97% of global consumers report that customer service is important in their ...

6 Cutting-Edge Hotel Technologies That Make Your Stay Better When it comes to hotel customer service, a friendly face, complimentary perks and genuine hospitality used to be the standard. But with the ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. If the entire goal of customer experience is to make customers’ ...

How do you improve a hotel's service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew. The Hotel Renew needs a renewal, according to its management company, ...

The Skift x Mews study concludes that hotels focused solely on room sales are leaving millions in potential revenue on the table. Guest-centric, community-based strategies not only enhance the guest ...