All Great Leaders Know It: Let Your Employees and Customers Tell You What to Do
It’s always been to help employees think and act like owners and to treat them like partners. Business owners and partners ...
Morningstar22d
How to Win More Business With Good Know Your Customer (KYC)
Read Time: 7 Minutes At the end of 2021, a stricter set of Know Your Customer (KYC) rules took effect in Canada. The new client-focused reforms (CFR) raised the standard of client care ...
Forbes9mon
The Personalized Customer Experience: Consumers Want You To Know Them
Shep Hyken is a customer service/CX expert ... their pockets (also known as mobile phones), it’s important to meet your customers when and where they want to be met.” Customers used to ...