Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

With the average user interacting with around nine to 10 apps a day, businesses are wise to create functional mobile apps to complement their existing digital presence.

T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention. Roughly 7,000 employees currently have profiles on the platform and about 2,000 of them have ...