"Best Buy has the absolute worst customer I have ever encountered. The mere fact that you cannot call the store where you purchased your item, is outrageous. We purchased what was recommended, and it doesn't work. Can we call and speak with ANYONE state side, nope. Worst, buyer beware!!!"
Best Buy
2
115
3840 Morse Rd, Columbus
CLOSE · 10:00 - 22:00 · +1 614-471-9510
"Went online to get a quick deal on a microwave, saw what I wanted! Deo(Dave) was available, although it was not his dpt, I requested his assistance and he didn't Blow me off! It was on front of my face& I was Kinda embarrassed. He checked me out, placed my purchase on a cart! SO pleasant&helpful. Never have I had an experience such as this! Also, Nice Smile! made my day! Thanks again"
Best Buy Warehouse
3340 Urbancrest Industrial Dr, Grove City
OPEN · 09:00 - 18:00 · +1 614-681-5076
Best Buy
2
65
2782 Taylor Road Ext, Reynoldsburg
CLOSE · 10:00 - 22:00 · +1 614-863-3442
"Bought a washer and dryer this past summer. When they were installed, the cold water shutoff valve was leaking after the install. I tried to call the store to get help, but after multiple calls, I was only able to speak with an overseas customer rep. I spoke with 2, both were very difficult to understand, and were not able to help getting anyone out to my house to look at the problem. I went to the store where I was able to speak with the sales person I had worked with when purchasing, but he was only able to tell me someone would call the next day. Was never able to speak with a manager, but was given a manager's card. Meanwhile, I've got a leaking shutoff valve. After going home from the store, I had to move the dryer to close the shutoff valve. When moving the dryer, the dryer venting fell off where it connected to the vent leading out of the house. There was no clamp or tape utilized to connect it. The following day, someone did call, I told them about the dryer vent failure, along with the leaking shutoff valve. The only thing they offered was to have the same installers come out to look at it. Why would I have the same installers come out that did a very poor job the first time? I ended up fixing the vent and shutoff valve myself. What would someone do if they did not know how to repair it on their own? Best Buy doesn't seem to be able to provide quality installers. I did email the store manager, as they did not return my calls, about my experience. I never received an email reply. I will not shop at or recommend Best Buy in the future."
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